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Store Policy

Customer Care

At Rooted in Love Teas, we are committed to providing an exceptional experience for our customers. Your satisfaction is our top priority, and we strive to ensure every interaction reflects our passion for quality, care, and community.

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1. Quality Guarantee:
We take pride in crafting our teas in small batches to ensure freshness and quality. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order for a resolution.

 

2. Sustainability Commitment:

Rooted in Love Teas is dedicated to sustainability and organic farming. We source ingredients responsibly to protect the planet and support ethical practices.

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3. Customer Support:
Our friendly customer support team is here to help! For questions, concerns, or feedback, please reach out:

 

 

Privacy & Safety

Effective Date: January 1, 2024

 

At Rooted in Love Teas, we value your trust and are committed to protecting your personal information. This Privacy and Security Policy outlines how we collect, use, and safeguard your data when you interact with our online store.

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1. Information We Collect
We collect information to provide you with the best shopping experience, including:

  • Personal Information: Name, email address, shipping and billing addresses, and phone number.

  • Payment Information: Credit/debit card details or other payment method data, processed securely through a third-party payment gateway.

  • Usage Information: Your interactions with our website, such as browsing behavior, purchase history, and device information (IP address, browser type).

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2. How We Use Your Information
Your information is used to:

  • Process and fulfill your orders.

  • Communicate with you about your orders, updates, or promotions (if you’ve opted in).

  • Improve our website, products, and services based on customer feedback.

  • Ensure secure transactions and protect against fraud.

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3. Sharing Your Information
We do not sell or share your personal information with third parties except as necessary to:

  • Process payments (via secure payment processors).

  • Ship your orders (via trusted delivery services).

  • Comply with legal requirements or protect our rights.

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4. Data Security
We use industry-standard security measures to protect your information, including:

  • Secure Sockets Layer (SSL) encryption for safe data transmission.

  • Secure payment gateways for all transactions.

  • Regular monitoring of our website for vulnerabilities and threats.

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5. Your Rights
You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of promotional communications at any time by clicking “unsubscribe” in emails or contacting us directly.

 

6. Cookies and Tracking Technologies
We use cookies to enhance your experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

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7. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the effective date

Payment Methods

- Credit / Debit Cards

Payment Methods
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